SPRUNG.RAUM Rules and FAQs Hamburg

No - trampolining is for everyone! However, we have some important safety tips to share. When it's busy, little ones might find it overwhelming, so we recommend parents with children under 6 visit during quieter times:

• Monday to Friday 2pm - 6pm and first thing Saturday/Sunday at 11am
• Parents of young children must supervise their kids
  Otherwise, just use your best judgment about what's right for you.

Only for our Saturday evening events. Best to bring your parents along. Otherwise, a signed permission slip from your parents plus a copy of their ID will do. Parents can also designate another adult (18+) as a guardian - they'll need to show ID.
You can find the guardian designation form here: Agreement

At least 20 minutes before your booked jump time. Remember to allow for potential queues at check-in, getting changed, and the safety briefing.

These things happen. However, you'll only be able to jump for your remaining scheduled time. Since other jumpers are booked in after you, we can't extend sessions.

Please arrive 40 minutes before your JUMP.TIME. Popular events can have longer wait times due to group starts. This ensures smooth check-in and preparation.

Yes, we have wheelchair access and accessible toilets.

Yes. Disabled visitors with ID only pay for themselves - their companion gets free entry (just paying for SPRUNG.RAUM socks). If you're just watching, entry is free.
There are no separate opening hours.

Absolutely - they have special grip for safety. Once you buy a pair, they're yours to keep and reuse as long as the grip is still good.

Not on the trampolines, but you're welcome to take photos and videos from outside the jumping areas - we love seeing them!

Please don't wear caps - they can block your vision and make you lose orientation, risking injury.

Headscarves are allowed as long as they're not secured with pins or sharp objects.

Clothes with studs, belt buckles, and jewellery including necklaces, watches, earrings, or piercings are safety risks and aren't allowed.
Empty your pockets before jumping. No coins, keys, charms or sharp objects allowed.

We recommend starting with no more than 120 minutes. If that's not enough, you can always extend your time on the day if there's space.

Sorry, we don't take reservations. But you can easily book your tickets online in our Prices & Tickets section.

It's just better that way - all that bouncing on a full stomach might make you feel unwell.

No, outside food and drinks aren't allowed. But we've got tasty pizzas, chips, nuggets and sweets in our café. Birthday party bookings can bring their own cake.

Yes to both, though showers aren't always available. Best check with us beforehand.

We have free lockers for valuables, coats and shoes - no coins needed.
SPRUNG RAUM Tempelhof GmbH isn't liable for lost or stolen items. Please report any theft to the police yourself.

Of course! Vouchers make brilliant presents. Get them at reception or easily online.

Since we can't verify the condition of personal bounceboards, they're not allowed to protect our trampolines. But we have the latest bounceboards available to rent.

Yes - just email us your request and we'll try to find a suitable time slot.

That's fine, but you'll still need to pay the regular entry fee as we can't monitor individual area usage.

A course block includes 6 or 8 sessions on set dates. The difficulty increases progressively throughout the course.

You'll get a course card at the start showing your course type (BASIC.JUMP, JUMP.FIT etc) and dates. You'll get a stamp for each session attended.
Please check in at reception before each session for your stamp.

We'll try to find a replacement. If that's not possible due to illness, the session may be rescheduled. We'll contact you quickly by phone or email about any cancellations. The instructor will arrange an alternative date with participants at the next session.

Course block bookings are binding. We can't refund or reschedule missed sessions as dates are fixed. However, you can transfer your spot to someone else - just let us know in writing beforehand.

Course sessions cost about €11 each within a block booking - a significant discount. That's why sessions are date-specific and can't be rescheduled.

If your instructor notices in the first two sessions that you're too advanced (e.g. for BASIC.JUMP or BASIC.JUMP Kids), you can move up to a higher level like TRICK.JUMP.
If you've booked Monday JUMP.FIT but want to switch to Thursdays, that's possible if spaces are available. Please confirm changes by email.

You can book individual sessions from the scheduled course dates, though this costs more. It's a good way to try things out.
Request through our course page form. Pay for trial sessions on arrival. You won't get a course card as you haven't booked a full block.

Children can jump alone from age 6. Under-6s need adult supervision. The supervising adult needs a jump ticket and SPRUNG.RAUM socks.
Under-3s jump free - only the supervising adult pays (plus socks for both). SPRUNG.RAUM socks are required for all jumpers!
Supervisors should be 18+ to best assess safety risks.

1. Our trampolines require our SPRUNG.RAUM socks - it's in our house rules.
2. We trust our socks' grip quality - we can't test every sock from other trampoline parks. Using only our socks ensures customer safety.
3. Our staff can easily spot who's paid to jump by their socks.

1. No jumping under the influence of alcohol or drugs
2. We advise against jumping while pregnant
3. If you have health conditions, consult your doctor before jumping
4. No caps - they block vision and cause disorientation
5. Headscarves allowed if not pinned with sharp objects
6. No chewing gum or sweets while jumping
7. No studded clothes, belt buckles, jewellery, watches, earrings or piercings
8. Empty pockets before jumping - no coins, keys, charms or sharp objects
9. Phones allowed but no flash photography as it disturbs other jumpers
10. Don't stick your JUMP.TICKET where it's not meant to go - this can lead to a ban