Right of Withdrawal

RIGHT OF WITHDRAWAL

1. Right of withdrawal for voucher tickets.
   You have a statutory right of withdrawal for contracts concerning voucher tickets. You may withdraw from this contract within fourteen days without giving any reason.
2. Withdrawal period.
   The withdrawal period is fourteen days from the day the contract is concluded.
3. How to exercise your right of withdrawal.
   To exercise your right of withdrawal, you must inform us, SPRUNG.RAUM Hamburg GmbH, Am Neumarkt 36, 22041 Hamburg, hamburg@sprungraum.de, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send your notification before the withdrawal period expires.
4. Effects of withdrawal
   If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method you used for the original transaction unless expressly agreed otherwise. Under no circumstances will you incur any fees due to this reimbursement.
5. Model withdrawal form
   • To: SPRUNG.RAUM Hamburg GmbH, Am Neumarkt 36, 22041 Hamburg, hamburg@sprungraum.de
   • I/we (*) hereby withdraw from the contract concluded by me/us (*)
     • for the purchase of the following goods (*) /
     • for the provision of the following service (*)
   • Ordered on (*) / received on (*)
   • Name(s) of consumer(s)
   • Address(es) of consumer(s)
   • Signature(s) of consumer(s) (only if this form is submitted on paper)
   • Date

(*) Delete as appropriate

1. Exclusion of withdrawal rights
   There is no right of withdrawal for:

• other tickets and tickets combined with SPRUNG.SOCKEN;
• contracts for leisure activities where the contract provides for a specific date or period for the performance (§ 312g para. 2 no. 9 BGB).

In these cases, every order of tickets and tickets in combination with SPRUNG.SOCKEN is binding immediately upon the conclusion of the contract and obliges acceptance and payment.